Privacy Policy

Last updated: April 2026

1. Data Controller

Controller: Camilo Gomez
Email: camilogv0102@gmail.com
Website: https://proeffects.io

2. Data We Collect

We collect the following personal data when you interact with our site:

  • Account registration: name, email address, and password.
  • Purchases (WooCommerce): name, billing address, email, payment data (processed by external payment gateways such as PayPal — we do not store card data).
  • Support and tickets: email address and message content.
  • Custom effect requests: email, project description, attached files.

3. Purpose of Processing

We use your data to:

  • Manage your account and provide access to purchased products.
  • Process your purchases and issue invoices.
  • Provide technical support.
  • Send account-related notifications (effect updates, ticket responses, request status).
  • Improve our products and services.

4. Legal Basis

Your data is processed based on:

  • Contract execution: to process purchases and deliver acquired services.
  • Consent: upon registering and accepting these terms.
  • Legitimate interest: to improve service security and functionality.

Applicable regulation: Law 1581 of 2012 (Colombia) — General Personal Data Protection Regime.

5. Data Sharing

We do not sell or share your personal data with third parties, except:

  • Payment gateways: PayPal or other payment processors required to complete your purchase.
  • Legal obligation: when required by a Colombian judicial or administrative authority.

6. Data Retention

Your data is retained as long as you maintain an active account on Pro Effects. If you request account deletion, we will remove your personal data within a maximum of 30 days, except data we must retain due to legal or tax obligations.

7. Your Rights

In accordance with Law 1581 of 2012, you have the right to:

  • Know: what personal data we hold about you.
  • Update: correct inaccurate or incomplete data.
  • Rectify: request correction of erroneous information.
  • Delete: request deletion of your data when there is no legal obligation to retain it.
  • Revoke: withdraw your consent at any time.

To exercise these rights, write to: camilogv0102@gmail.com

8. Security

We implement technical and organizational measures to protect your data: password encryption, secure authentication tokens, rate limiting on endpoints, and CSRF protection on forms.

9. Changes to This Policy

We reserve the right to update this privacy policy. Any changes will be published on this page with the update date.